Sr. Producer, Live Service
Sure--and sorry about not being clear on that from the beginning. Our Database guy addressed a big segment of users last evening/early this morning before taking a quick nap break. I got with him just a few minutes back and he was back at work. And while I don't want to overpromise, especially when we're still triaging, he gave me a very strong commitment on his effort to resolve this.
Thanks for hanging with us,